Temporary Residents Support Specialist (Punjabi/Hindi)

Job description

Temporary Residents Support Specialist provides immigration, settlement and employment related services through 1-1 and group information and orientation, and referrals to Temporary Foreign Workers, Provincial Nominees, International Students, Refugee Claimants and Naturalized Citizens seeking employment.

Key Duties and Responsibilities

  • Adhere to Policies and Standards as established in OCS Policy and Program Manuals, OCS Health & Safety Guidelines, OCS Job Description(s), written Memos/Directives, Funder Expectations and COA standards
  • Understand and achieve Contract Deliverables:
    1. Adopt creative strategies and establish appropriate community partnerships to reach/recruit client target group(s) and to provide orientation to clients, if applicable
    2. Conduct client eligibility assessment and intake process
    3. Assess client strengths and needs and provide guidance on settlement, job search and career development through culturally appropriate one-on-one counseling and group information & orientation sessions
    4. Organize, promote and facilitate information & orientation group activities on settlement and immigration resources, job search skills, labour market related resources, training opportunities and job fairs, information on workplace rights and responsibilities, workplace safety and culture
    5. Submit recommendations to IRCC to assist TFW’s at Risk obtain an Open work permit
    6. Establish a positive rapport and working relationship with clients and engage them in activities that encourage them to connect to the broader community
    7. Establish appropriate linkages to other Service Providers to facilitate referrals and to ensure a coordinated support system for the client
    8. Record, maintain, and report client data and information through relevant OCS forms, OCMS, and funder reporting templates; complete all required/assigned Reports
    9. Develop program-relevant reference and resource materials as needed
    10. Promote the development of inclusive communities and support/participate in community forums/initiatives/meetings as assigned
    11. Provide language skills training as assigned
  • Utilize marketing resources to promote activities and disseminate information that is consistent to IS Marketing and Communications Plan
  • Contribute to PQI and Strategic Directions/Goals of Immigrant Services and being proactive in identifying areas for improvement, sector trends, potential partnerships, etc.
  • Represent OCS and participate in outreach activities/special events as required
  • Participate in meetings and training opportunities
  • Other administrative duties as required, including photocopying/faxing, taking meeting minutes, filing, room set-up/clearing for meetings and activities, etc.
  • Follow written and verbal directives from Program Manager and/or Senior Manager, Executive Director or designate
  • Contribute to a positive work environment by maintaining a positive working relationship with other workers and volunteers
  • Perform other related duties as required


Education, Training, and Experience

  • A Bachelor’s Degree or a combination of relevant training, education and experience working in Social Services or related fields
  • Career Development Practitioner Certificate or equivalent an asset
  • TESL Certificate or equivalent an asset
  • Experience working in settlement services and working with newcomers, vulnerable populations and/or volunteers
  • Experience working in the employment field or labour market related settlement services
  • Class 5 Driver’s License and reliable vehicle an asset  Current Level 1 First Aid certificate an asset

Job Skills and Abilities:

  • Proficient verbal and written knowledge of English
  • Additional language skills relevant to populations served is required
  • Understand needs and issues/challenges related to immigrant/refugee/newcomer settlement needs
  • Knowledge of Government (Immigration, Express Entry, Provincial Nomination Program, etc.) and Community Resources/Services
  • Fluent understanding of the career/employment needs of a range of newcomers, from skilled professionals to the needs of multi-barriered/vulnerable clients
  • Demonstrated knowledge of Provincial Employment Standards, Canadian work culture and job market, National Occupational Classification, designations/training, accreditation and transition
  • Demonstrated Ability to support clients in career planning and acquisition of job search skills/tools, including interview skills, self-marketing, resume writing, etc.
  • Understand job search strategies applicable to client populations and how to assist in methods to develop self-marketing in job search
  • Ability to identify and access community services and resources related to newcomers seeking jobs
  • Strong active listening, empathy, and counseling skills
  • Ability to organize and facilitate Group Information and Orientation activities
  • Ability to maintain and keep accurate and up-to-date client records
  • Understanding of social service programming and resources, multiculturalism and immigrant/refugee issues
  • Strong understanding of the Canadian legal system, laws and public policy pertaining to service population(s)
  • Demonstrated ability to work with individuals and communities suffering from discrimination, racism and culture shock
  • Strong communication, interpersonal/relationship-building intercultural competency, as well as crisis intervention, conflict resolution, critical thinking, and problem solving skills/techniques
  • Strong level of computer proficiency; in particular, strong Microsoft Word, MS PowerPoint, MS Excel spreadsheet, database, internet/email, scanning skills
  • Ability to work in a fast-paced, multicultural and diverse environment
  • Ability to work independently, set priorities, manage multiple tasks and meet deadlines
  • Flexibility and willingness to work outside of regular work hours
  • Good team work and strong work ethics
  • Must be sensitive to and respectful of cultural and lifestyle diversity
  • Crisis Line experience an asset

Application deadline

Resumes will be reviewed starting September 21, 2020 but the posting will remain open until filled and will close without notice.

Deadline extension


Human Resources Recruitment
Options Community Services Society
9815 140 Street
Surrey BC V3T4M4


Not-for-profit organization/Community organization

Number of positions


Employment type

Temporary Work

Job location


Hours per week


Application instructions

Iris Solórzano, Program Manager
Options Community Services Society
Email: iris.solorzano@options.bc.ca

Please include a cover letter clearly indicating the posting number [#A21635] and outlining your qualifications and related experience for the position.